Regen Computers - Frequently Asked Questions
Q: What is refurbished technology, and why should I choose it?
A: Refurbished technology includes pre-owned devices restored to optimal condition through comprehensive testing and repair. These devices offer excellent value, often costing significantly less than brand-new products, and choosing refurbished technology is also an eco-friendly choice that reduces electronic waste.
Q: How does Regen Computers ensure the quality of refurbished products?
A: Every refurbished device at Regen Computers undergoes a strict testing and inspection process. Our expert technicians check each component and replace parts with high-quality alternatives when necessary. We ensure each product meets our standards for performance, durability, and quality before offering it for sale.
Q: Is there a warranty on Regen Computers' products and services?
A: Yes, we offer a 12-month warranty on all refurbished products. For repair services, a 12-month warranty applies only if the same issue recurs. Bring the device back within this period if the original issue reappears, and we’ll fix it at no additional cost.
Q: What types of devices does Regen Computers sell and repair?
A: We specialize in refurbished laptops, desktops, smartphones, tablets, and accessories. Our technicians are skilled in diagnosing and repairing a wide range of electronic devices. Unsure if we can help? Just contact us with the details.
Q: How quickly can Regen Computers repair my device?
A: Many repairs are completed within 24 hours, though this can vary based on the device and the repairs needed. When you bring in your device, we’ll provide an estimated timeframe.
Q: Can I get a repair quote before bringing my device to you?
A: Absolutely. We offer free, no-obligation quotes. Just bring your device in or reach out with a description of the issue, and we’ll provide an estimate before starting any work.
Q: What happens if my device can’t be repaired?
A: If our technicians are unable to repair your device, there’s no charge. We’ll diagnose the issue and let you know if repair isn’t possible or cost-effective.
Q: What is the difference between refurbished and used devices?
A: Unlike used devices, refurbished devices at Regen Computers have been tested, repaired, and restored to ensure they perform like new. They come with a warranty and are ready for reliable use, offering better value and peace of mind compared to used, untested devices.
Q: Can I upgrade a device after purchase?
A: Yes, we offer a range of upgrade options for laptops, desktops, and more, including storage, memory, and other performance improvements. Just let us know your requirements.
Q: Do you buy back old or unwanted devices?
A: Yes, we offer buyback services for specific devices in working or repairable condition. This service helps with sustainable tech reuse and gives you a way to earn from your older electronics.
Q: Can I trade in my old device toward a refurbished one?
A: We do offer trade-in options for selected devices, which can be credited toward the purchase of a refurbished device. Contact us for trade-in eligibility and details.