Regen Computers – Repair & Servicing Terms & Conditions

By proceeding with a repair or service at Regen Computers, you acknowledge and agree to the following terms:

1. Payment & Diagnostic Fees

  • A $67.50 diagnostic fee applies to devices requiring assessment. This fee is waived if the repair proceeds.
  • Full payment is required upfront for known repair costs; otherwise, a 50% deposit is required.
  • Additional repairs beyond the initial quote require customer approval.

2. No Fix, No Fee Policy

  • The diagnostic fee is non-refundable.
  • If a repair is unsuccessful, the repair cost will be refunded, excluding the diagnostic fee.
  • Partial repairs where issues persist will be assessed for refunds at Regen Computers’ discretion.

3. Warranty on Repairs

  • Repairs include a 12-month warranty, covering only the same issue reoccurring.
  • Warranty does not cover:
    • Physical damage (e.g., drops, liquid damage).
    • Software issues, viruses, or customer-installed apps.
    • Additional faults unrelated to the original repair.

4. Turnaround Time & Delays

  • Repair times are estimates and may vary due to part availability or unforeseen issues.
  • Regen Computers is not liable for third-party delays.

5. Abandoned Devices

  • Devices not collected within 12 weeks of repair completion will be considered abandoned and disposed of or resold to recover costs.
  • Regen Computers is not responsible for data left on abandoned devices.

6. Data Loss & Backups

  • Customers must back up their data unless arranged beforehand with Regen Computers for an additional fee.
  • Data may be erased if a reinstall or factory reset is required.

7. Liquid-Damaged & No Power Devices

  • Liquid-damaged or no-power devices may deteriorate further during repair attempts.
  • No warranty is provided on liquid-damaged repairs due to corrosion risks.

8. Third-Party Repairs & Warranty Voidance

  • If a device has previous third-party repairs, service may be declined if prior work caused further damage.
  • Repairs by Regen Computers may void manufacturer warranties.

9. Liability & Service Limitations

  • Regen Computers is not responsible for pre-existing damage, minor cosmetic changes, or faults arising from underlying issues.
  • Customers acknowledge that some repairs involve risk, and certain devices may become non-functional due to pre-existing faults.

By proceeding with a repair or service, you agree to these terms.