Regen Computers – Repair & Servicing Terms & Conditions

Regen Computers Repair & Servicing Terms

Regen Computers is 100% New Zealand owned and operated. We carry out repairs at our workshop at 4 Devon Road, Frankton, Hamilton. Contact us at orders@regeneration.co.nz or 07 846 0009, Monday to Friday, 9am to 5pm.

Quotes and diagnostics

  • We assess every device before any repair work begins.
  • We give you a quote and only go ahead once you approve it.
  • If we find further faults during the repair, we'll contact you before doing any extra work.
  • Prices shown on our website are starting prices and can vary by model, fault and parts availability.

Turnaround times

  • Many common repairs are completed within 1–2 business days.
  • Repairs that need parts ordered depend on supplier availability. We'll give you an estimate and keep you updated.

Your data

  • Please back up your data before dropping off your device. Repairs can occasionally result in data loss.
  • Regen Computers is not responsible for data lost during a repair. Ask us about data backup or recovery options before the repair goes ahead.
  • Please tell us any passwords or PINs we need to test the device, or remove the account lock if needed.

Parts

  • We use quality replacement parts. Where there are different part options, such as genuine, OLED or LCD screens, we'll explain the choices and pricing in your quote.
  • Replaced parts are disposed of responsibly unless you ask for them back at drop-off.

Repair warranty

  • Repairs are covered by a 90-day warranty on workmanship and the replacement parts we fitted.
  • The warranty doesn't cover new physical damage, liquid damage, misuse, or work carried out by anyone else after our repair.
  • Devices with liquid damage or existing board damage may not be covered, because related faults can appear later. We'll explain this before the repair.

Payment and collection

  • Payment is due when you collect your device.
  • We'll let you know when your repair is ready for pickup.
  • Devices left uncollected for 6 months after we notify you will be considered abandoned and may be recycled or disposed of. We'll try to contact you before that happens.

Consumer Guarantees Act

Our repair services come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993. Nothing in these terms limits your rights under New Zealand law.

Shipping and product returns

Shipping and returns for products bought from our store are covered separately in our Shipping Policy and Refund Policy.

Two things to check before you publish. I've written diagnostic assessments without any fee, so if you charge one, add it under "Quotes and diagnostics". Also confirm that payment on collection is how you work.