I recently purchased a refurbished PC from Regen and had a very positive experience. Initially, there was a minor issue with the computer, but the team sorted it quickly and made the process very simple. Their communication was prompt and clear, ensuring I was kept in the loop throughout the process. Not only did they fix the problem, but they also went above and beyond by upgrading some components. We are really happy with the PC and the great customer service, thanks Team!

Excellent technicians very kind and helpful. Regen computers are my go to for technical problems and advise. Upgraded my desktop windows 8 to windows 10 plus I needed the user account on my laptop updated. So good. I highly recommend Regen computers

Purchased Toshiba laptop refurbished, excellent condition, pretty much next day delivery from Hamilton to Kaitaia, excellent customer care and service, I highly recommend and will definitely deal with them in the future! Thanks heaps Regen Computers👍😃

Purchased a Dell Latitude 5290 refurnished 2-in-1 tablet. Advertised to be in excellent condition and the device is indeed in excellent condition. See attached photos - ignore what seems like imperfections in the screen - that is just dust, the screen is immaculate. Very pleased with this almost as new device. Fast delivery. Nicely packaged for safe postal.

I had an outstanding experience with Regen Computers! From the moment I reached out, their customer service was exceptional. The staff was friendly, knowledgeable, and went above and beyond to help me with the issue with my laptop keyboard which I bought from them one year ago. They were quick to diagnose the problem, provided clear explanations, and offered affordable solutions. Not only did they fix my computer in no time, but they also ensured I was completely satisfied with the service. I highly recommend Regen Computers for their professional and reliable service. Truly a five-star experience!

Just terrific. I wanted a basic computer for my daughter’s studies without spending too much money. It’s in great condition, was a great price and does everything we need. I couldn’t be happier. Thanks guys.

Regen is the best! Fast, efficient and shipping superb. They turned my windows 10 laptop into a Chrome Book for a surprisingly lower cost than I expected. Thanks guys!

I made a knee-jerk purchase then read the reviews and became concerned. Regan Computers [RC] had to perfect reconditioned chromebook, they were quick to respond to my questions and I made the purchase. There was a couple of weeks before I received a notification it was on its way. The Chomebook arrived all in good order, with warrenty and it was everything RC said it was. My confidence in RC has been reinstated and I'm considering sent my laptop to RC (I live in Auckland) for repair. If it wasn't for the poor communication, they would have got 5 stars.

I had a hard time with this review. My son brought a refurbished Chrome Book from these guys, the dispatch time was crazy and NZ Posts useless delivery service made the situation worse. And to top it off on arrival the laptop wasn't in the described condition I was all prepared to leave a 1 star review but decided to wait until I had received a reply from them. All I'm going to say is. They fixed me up. Took full responsibility, offered to fix the problem and then even agreed to a deal that suited both of us. Fantastic Customer Service from Braydon who went above and beyond to rectify the situation. Because of this, You guys definitely have a return customer who will be placing another couple of orders very soon! Thank you.

I ordered a laptop on December 24th and understood that the company would be on holiday until January 6th, which was reasonable. However, after that, there was no communication until I emailed on January 10th and received no response. On January 13th, a friend called on my behalf and was informed that the laptop I ordered was unavailable, but they offered a replacement. Unfortunately, the initial replacement offered was significantly worse, which felt disappointing. Eventually, they offered me a different option—a Dell workstation laptop—but the process took several more days to finalize. Even after I followed up on January 22nd, they mentioned waiting for a battery, delaying shipment. Thankfully, the laptop finally arrived on January 25th with better specs than promised, including 24GB of RAM instead of 8GB, which made me happy in the end. While I appreciate the upgraded laptop and the effort they put into resolving the issue, the lack of communication throughout the process was frustrating. With better transparency, this could have been a 5-star experience.

Very professional! Excellent customer service! Thankyou for the support! I'll continue being a customer and will pass on this review. Merry Christmas and a happy new year.

Regen Computers 2a Norton Road Frankton, Hamilton 3204 Dear Regen Computers, I am writing to express my extreme dissatisfaction with the recent repair service provided for my laptop. I handed in my laptop for repair on October 2, 2024. at your Hamilton branch, and the experience has been nothing short of appalling. Unacceptable Condition: My laptop was returned with significant scratches and chips that were not present before the repair. Missing Components: All screws were missing, which were intact when I handed over the laptop. Degraded Performance: The laptop's performance has worsened since the repair. Stolen Wallet: My laptop was in a protective wallet when I handed it in, which has not been returned to me. Moreover, I was kept waiting for an unacceptable period of seven weeks, which is far beyond any reasonable timeframe for such repairs. The treatment I received was extremely poor, and it is clear that your service standards are severely lacking. I demand an immediate resolution to this matter. I expect a thorough repair, a replacement, or a full refund. Failure to address this issue promptly will leave me no choice but to escalate this matter to the New Zealand Consumer Protection service and share my experience publicly to warn others about your substandard services. I trust that you will take this complaint seriously and act swiftly to rectify the situation. Please contact me at your earliest convenience to discuss how we can resolve this issue. Dear Mr. Stone, I am writing to express my sincere gratitude for your exceptional service in rectifying the issue with my gaming laptop. The replacement provided has met my expectations, and I am pleased with the solution. I would like to extend my warmest wishes to you and the entire team at Regen Computers for a joyous and festive Christmas season. Your dedication to customer satisfaction is commendable, and I am confident in recommending your services to others, knowing that you have effectively resolved my problem. Thank you once again for your excellent support and prompt resolution. Best regards, michael mcarthur

Highly recommend. Awesome team with fantastic knowledge and the best customer service you could ask for. Never a job too big or too small for the Hamish. Been here twice now and always happy with the service. Unbeatable pricing. Will be back again for all my PC needs. Thanks heaps

These guys are awesome!!! Can't thank them enough for building my gaming PC and making sure I have enough of everything to play my games. Need a build or a fix this is the place to go. Very fair pricing, and they actually explain things to you. I will be coming right back here when I need to upgrade, it nice to receive good service and fair pricing in today's market/society.

Where do I start? To begin with, I didn’t purchase a high end or top paying refurbished laptop! My laptop was only $175 and I can tell you now it was a process and a half to finally getting the laptop in my hands (I live in AKL). It required a lot of patience (which is what I have). There were multiple issues from short staffing to logistics to technical issues with my $175 laptop. But the thing that stands out for me during this whole process (which spread over the 3 weeks) was the wonderful communication and honesty from the staff in particular Braydon. His communication and commitment rectifying the situation was above and beyond especially for the price of the laptop. Braydon, thank you so much for doing what you did! I am very happy with the end result and purchase. Your service and commitment is outstanding! Take a bow! See you again soon.

These guys are amazing and I highly recommend. I have an ancient 2014 macbook pro that with a battery that would just drain constantly and could only operate for even slightly extended periods when plugged into mains. Their service and comms are top rate and I found their pricing super competitive.

I took my PC in as it was having major issues the boys had it for a good week and a half trying to track down the faults they ended up having to replace the mother board and PSU and to be Xtra nice they also threw in some Xtra faster ram then what I had now my gaming pc is up and running properly and has had no issues thanks guys appreciate it and I recommend these guys on your build,repairs, upgrades 👍